Temporary closure of our Queensbury Practice - Still remains closed as of 13/10/2020
As of Monday the 30th March we have taken the decision to temporary close our Queensbury Practice until further notice. We are limiting direct access due to the coronavirus to protect our patients and staff. All services will commence as normal from Wibsey.
Telephone 01274 677457
Please note Queensbury Medical Practice is to remain temporarily closed until it is safe to re-open. Due to the Coronavirus we have mad to make many changes to the way in which our services are currently running along with planning ahead for potential further lock downs. We are adhering to and following the strict guidelines as set by the government in order to maintain the services we currently offer within safe manner. In order for us to do this we have taken the decision for Queensbury to remain closed until it is safe to re-open. We apologise for the inconvenience this may cause you and we would like to explain what this means for our patients who are registered at our Queensbury branch.
In the news and social media, patients are constantly been told your GP Practice is open and you can make an appointment to see your GP. Please can we just clarify yes we are open and have remained open throughout the pandemic.
However, In order for us to remain safely open all our services are running slightly different to how you would expect them to be run prior to COVID 19. Yes appointments can be made with a clinician, however these are now telephone appointments only.
What this means for our patients at Wibsey & Queensbury Medical Practice.
We have asked patients not to attend the practice unless this has been authorised by a clinician. We have restricted access to the practice to protect patients and staff.
Should you wish to attend the practice you may note upon attending the practice that our door remains closed and locked as no one is allowed to enter the practice unless this has been authorised by a clinician. We do have an intercom in the porch should you need to speak to an advisor. Please note due to social distancing we can only have one advisor on reception at any one time so please be patient and bare with us when you attend as they may be dealing with another patients prior to your request.
Due to the coronavirus we have restricted access to the practice, this is to protect our patients and staff. All our staff are currently working from Wibsey medical practice which is where all our services are currently running from until further notice. We have limited the amount of staff we have on the premises at any one time following and adhering to the social distancing guidelines set by the government in ensuring its a safe working environment for all. As a result Queensbury is closed Temporarily and will reopen when it is safe to do so. Until then it is to remain temporarily closed with regular update added to the website and social media pages.
Whilst I can appreciate this may inconvenience patients registered at our Queensbury branch however, we are doing everything possible to make sure patients and staff are as safe as possible at these uncertain times.
Frequently Asked Question's
1) I need to make an appointment with the doctor?
you can no longer attend the practice should you wish to make an appointment. You would need to ring Wibsey medical practice daily Monday to Friday from 8am until 6pm. You will be placed on a triage list for a video or telephone consultation with a clinician. (Please note - Due to high demand in calls Triage can be closed prior to 3pm). Understandably some patients are unable to use mobile devices, or tablets each patient is assessed individually and the necessary arrangement are made in order to ensure should an appointment be required that this is made accordingly for the patient and at the clinician discretion.
2) your phones are always busy I can never get through?
Unfortunately, as telephone is the only way of communicating at the moment with have noticed a vast increase in calls with over 400 calls taken daily. Our phone lines can be extremely busy especially at busy times (which is usually first thing from 8am until 10am and afternoon 4pm - 6pm). We ask that if your call is not urgent please can you call after 3pm where an advisor will be able to assist in your query or request.
3) I need to order my repeat prescription?
We have asked patients not to attend the practice, however you can put your repeat prescription request through the letter box at either practice where these are collected daily. You can order your prescription online using our online services. or you can call after 3pm where we are currently taking request over the telephone
4) I need to make an appointment for my Flu Injection?
Our clinics do look a little different this year due to COVID-19, all appointments are pre-booked at Wibsey Medical Practice, with a one way system in the surgery to maintain social distancing. With regular cleaning of all surfaces and equipment. Staff and patients are asked to wear appropriate PPE. If patients do not have this upon arrival this will be provided to them. At wibsey medical practice we have introduced a one way system for our flu clinic to ensure its safe for patients when they are attending the practice. Unfortunately, this is not something we were able to offer at Queensbury medical practice.