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Temporary Closure of Queensbury Medical Practice.


We have limited access to the practice to protect patients and staff as a result we have taken the decision for our Queensbury practice to remain closed. All services will remain and run from Wibsey Medical Practice.


Latest News

Information about planned (routine) care and referrals to local hospitals - updated 20th November 2020

 

We acknowledge that this is a difficult time for many of our patients who may be waiting for routine treatment at Airedale Hospital or Bradford Royal Infirmary.

 

The NHS is working extremely hard at the moment to once again respond to a high number of coronavirus cases, and make sure that care is delivered in the safest way for our patients. At the moment, they need to focus on caring for those patients admitted with coronavirus, as well as help patients with the most urgent and emergency care needs, cancers and maternity care.

 

We want to reassure you that the hospital that you have been referred to will be in touch with further information about your care and treatment.

 

We would like to thank everyone for their continued patience and understanding at this difficult time.

 

Information from Airedale Hospital

You can read further information about the temporary pause of non-urgent operations at Airedale Hospital on their website: http://www.airedale-trust.nhs.uk/blog/suspension-of-non-urgent-operations-for-two-weeks-27-october-2020/

 

Information from Bradford Hospitals

You can read further information about the temporary pause of non-urgent operations and outpatient appointments at Bradford Hospitals on their website: https://www.bradfordhospitals.nhs.uk/2020/11/04/bradford-teaching-hospitals-suspends-some-non-urgent-surgery-and-outpatient-appointments-following-covid-rise/

 

What to do if you need help while you wait

 

NHS services are still here to help while you wait for your care and treatment.

 

If you have an existing referral, or are waiting to be seen at one of our hospitals, please contact the department listed on your last patient letter.

 

If you are yet to be referred and notice changed in your condition, or things are getting worse, please contact us at the GP practice, we are still here to help. We are doing lots of appointments over the phone or by video consultation, but you will be seen face to face if needed.

 

You can also still go into your pharmacy for advice on lots of conditions such as common colds, headaches, minor aches and pains. You don’t need to book an appointment and they can give you expert advice on which medicine(s) may be best to help. Please wear a face covering when you go to your pharmacy and follow their guidance to stay safe.

 

If you need urgent help, or don’t know where to go, you can use NHS 111 online – 111.nhs.uk – or call NHS 111 if you do not have access to the internet. They are open 24/7 and it’s free to call. Their expert advisors will either give you advice over the phone, or direct you to the most appropriate service near you who can help.

 

The nhs.uk website also has lots of advice and information on a number of conditions, including a symptom checker.

 

Staying healthy while you wait is one of the most important things you can do. This includes, keeping a healthy weight, stopping smoking, exercising more (if your condition allows) and reducing alcohol intake. There is lots of advice on keeping well on the NHS Better Health website - https://www.nhs.uk/better-health/

 

How services are working now

 

If you do come to an NHS service at the moment, you will notice that we are working differently to keep our patients and staff safe, and minimise the risk of coronavirus spreading.

 

Just some of the extra things we are doing to keep you safe include:

  • Offering telephone and video consultations wherever possible
  • Introducing social distancing measures, which means less people can be in the same area at the same time
  • Using additional personal protective equipment (PPE) which means it takes our staff longer to get ready for appointments, and change PPE after each appointment
  • Following extra hygiene measures, which means we need to take more time to clean down following each appointment.

 

What to do if you wish to raise a concern

 

Each service is being reviewed regularly to ensure that, when we can open safely to more patients, we do so.

 

However, if you wish to raise a concern or a complaint, we would urge you to speak to the service whose care you are under – this will be stated on your last patient letter. This will allow the service to have the first opportunity to help you and resolve any concern you have about their services or decisions that have been made about your care and treatment.

 

If you feel that you have not had your concern or complaint resolved you can speak to the patient support teams at the following organisations:

 

 

We would like to reassure you that your NHS is #StillHereToHelp while you wait, and we thank you for your continued patience and understanding at this time.


These frequently asked questions (FAQs) have been put together to support GP practice staff in talking to patients about planned care.

If you have any feedback on this document or if there are other frequent enquiries you are getting from patients that have not been covered below, please email communications@bradford.nhs.uk

When will I be seen?

We acknowledge this is a difficult and upsetting time if you have been waiting for routine treatment.

 

Both Airedale and Bradford Hospitals are reviewing waiting lists across their specialities to establish if a patient’s condition or their wishes have changed.

 

This is happening in a number of stages which includes a clinical review and a discussion with you as a patient.

 

There is a significant backlog and this process will take time.

 

The relevant hospital department will communicate with you – likely via a patient letter or telephone call – to outline next steps for your care and treatment and where you can get support and advice. You also will be provided with the contact information for the relevant department, so you can get in touch if you have questions about your condition or ongoing care.

 

Please be reassured that your condition is important to us and we are still here to help while you wait. However, at the moment, our hospitals are working hard to provide care to those people with the most urgent conditions, emergency care, cancer and maternity.

 

We can only apologise for the wait and thank you for your continued patience, which is allowing NHS services to focus on responding to the ongoing coronavirus pandemic.

 

Why has there been such a big delay?

The NHS had to take the difficult decision to stop routine planned care and treatment in spring 2020 to help us respond to the coronavirus pandemic. This allowed us to continue to provide services for people who needed urgent and emergency care, such as renal dialysis and urgent cancer treatment. When we were able to safely do so, we restarted planned (elective) activity and we have had to prioritise those patients who needed to be seen most urgently.

We have also had to change the way we work in our hospitals which means we can’t see as many people in our departments at the same time. That includes social distancing, allowing time for additional cleaning, and changing personal protective equipment (PPE) between seeing patients.

Now that we are in a second wave of the coronavirus pandemic, our hospitals need to once again focus on managing the large numbers of patients who are being admitted with the virus.

We want to reassure you that the hospital you have been referred to will be in touch with you to discuss your planned care and treatment. Thank you for your patience and understanding at this difficult time.

What if my condition is getting worse? What can I do?

If you have an existing referral, or are waiting to be seen at one of our local hospitals, please contact the department listed on your last patient letter. They will be able to advise you on what to do.

If you don’t have an existing referral but notice things getting worse, please contact our GP practice, we are still here to help.

Staying healthy while you wait is one of the most important things you can do. This includes, keeping a healthy weight, stopping smoking, exercising more (if your condition allows) and reducing alcohol intake. There is lots of advice on keeping well on the NHS Better Health website - https://www.nhs.uk/better-health/

What can I expect if I go into hospital now?

Hospitals have introduced extra safety measures to keep you and our staff COVID-secure, this includes:

  • social distancing measures – which means less people in the same area at the same time
  • additional personal protective equipment (PPE) – which means it takes longer to get ready, and change PPE following each appointment
  • extra hygiene measures – which means we need to take more time to clean following each appointment.

We are carrying on with some of the things which have worked well for our patients during the coronavirus pandemic. This includes having more appointments from the comfort of your own home, such as telephone and video consultations, which helps reduce the risk of coronavirus spreading from person to person. But we want to reassure you that if your GP or consultant thinks that you need to be seen face to face, you will be offered an appointment.

Many of our specialists have been working in different ways recently which might mean that an appointment followed by a referral may not now be the best way for you to get the care you need in a timely way. For example, your GP may seek specialist advice from a consultant without you having to go to the hospital.

What services are open when I need help?

The NHS is very much still here to help. You can still contact our GP practice for an appointment – we are doing lots of appointments over the phone or by video consultation, but you will be seen face to face if needed.

You can also still go into your pharmacy for advice on lots of conditions such as common colds, headaches, minor aches and pains. You don’t need to book an appointment and they can give you expert advice on which medicine(s) may be best to help. Please wear a face covering when you go to your pharmacy and follow their guidance to stay safe.

If you need urgent help you can use NHS 111 online – 111.nhs.uk – or call NHS 111 if you do not have access to the internet. They are open 24/7 and it’s free to call. Their expert advisors will either give you advice over the phone, or direct you to the most appropriate service near you who can help.

The nhs.uk website also has lots of advice and information on a number of conditions, including a symptom checker.

How can I raise a concern or make a complaint?

We would like to reassure you that each service is doing their best to make sure that their services reopen safely and see the patients who need the most urgent care and treatment first.

However, if you wish to raise a concern or a complaint, we would urge you to speak to the service whose care you are under – this will be stated on your last patient letter. This will allow the service to have the first opportunity to help you and resolve any concern you have about their services or decisions that have been made about your care and treatment.

If you feel that you have not had your concern or complaint resolved you can speak to the patient support teams at the following organisations:

We would like to reassure you that your NHS is #StillHereToHelp while you wait, and we thank you for your continued patience and understanding at this time.

Important update – Bradford Hospitals suspension of non-urgent surgery and outpatient appointments 

Suspension to continue for another month from yesterday, Wednesday 4 November 2020

Bradford Teaching Hospitals has extended the suspension of some non-urgent surgery and outpatient appointments for a further month from today (Wednesday 4 November 2020), following a rise in the number of seriously unwell COVID-19 patients.

 

Over the last few days, Bradford Royal Infirmary (BRI) has seen admissions rise to around 150 COVID patients, with up to 30 requiring oxygen support via non-invasive ventilation (CPAP). The hospital has also seen an increased number of patients in intensive care on mechanical ventilation.

 

It is not a decision they have taken lightly, but they need to create as much bed capacity and free up clinical staff within their hospitals to help manage the surge in COVID-19 patients. The Trust is continuing to keep the situation under review.

 

Patients with life-threatening, emergency illnesses should still attend the ED, and the Trust will continue to care for those people who are receiving treatment for cancer and many other conditions. Maternity services will continue to operate as normal. Clinicians are urgently reviewing their patient lists to ensure they still treat those people in greatest clinical need.

 

Patients who are to have non-urgent surgery cancelled will be contacted by phone. The Trust will deliver cancelled outpatient appointments by phone or video consultation. Should patients in general practice have any questions at this time, they should contact the department stated on their last hospital letter.

 

Please note that the Trust is still accepting urgent and routine referrals from GP practices.

 

This will be a difficult and frustrating time for many patients, who have been waiting on lists throughout the COVID-19 pandemic. But this action is needed to keep our hospitals safe for everyone while we continue to deal with the second wave of the coronavirus pandemic.

 

The full statement is available on the Bradford Teaching Hospitals website here: https://www.bradfordhospitals.nhs.uk/2020/11/04/bradford-teaching-hospitals-suspends-some-non-urgent-surgery-and-outpatient-appointments-following-covid-rise/

 

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Communications team

NHS Bradford District and Craven Clinical Commissioning Group (CCG)

 

Scorex House (West) | 1 Bolton Road | Bradford | BD1 4AS Millennium Business Park | Station Road | Steeton | Keighley | BD20 6RB E: communications@bradford.nhs.uk ---------------------------------------------------------------------------

Our working hours Mon-Fri, 9am-5pm

 

Important update – Bradford Teaching Hospitals and COVID-19

Some non-urgent surgery and outpatient appointments suspended

Bradford Teaching Hospitals has announced they will suspend some non-urgent surgery and outpatient appointments for two weeks from today (Tuesday 20 October 2020) after a rise in the number of seriously unwell COVID-19 patients.

 

Over the last few days, Bradford Royal Infirmary (BRI) has seen admissions rise to around 100 COVID patients, with up to 30 patients requiring oxygen support via non-invasive ventilation (CPAP). This is the single highest figure of patients on CPAP of any hospital in the Yorkshire and North East region. The hospital also has an increased number of patients in intensive care on ventilation.

 

It is not a decision they have taken lightly, but they need to create as much bed capacity and free up clinical staff within their hospitals to help them manage this surge in COVID-19 patients.

 

Patients with life-threatening, emergency illnesses should still attend the A&E department at Bradford Royal Infirmary, and the Trust will continue to care for those people who are receiving treatment for cancer and many other conditions. Clinicians are urgently reviewing their patient lists to ensure they can still treat those people in greatest clinical need. Patients affected will be contacted by the relevant hospital department in the coming days.

 

The Trust are also continuing to work with neighbouring private hospitals like the Yorkshire Clinic to enable them to keep providing surgery and clinical investigations to those patients with urgent needs.

 

Please note that the Trust is still accepting urgent and routine referrals from GP practices.

 

We appreciate that this may be difficult for many patients, who have been waiting on lists throughout the COVID-19 pandemic, and we’re very sorry for the inconvenience this may cause. But this action is needed to keep our hospitals safe for everyone while we deal with the worst effects of this virus. Should your patients in general practice have any questions at this time, we ask that they contact the department stated on their last hospital letter.

 

The latest information for visitors to Bradford Teaching Hospitals can be found on their website here: https://www.bradfordhospitals.nhs.uk/patients-and-visitors/information-for-visitors/

 

The full statement will be published on the Bradford Teaching Hospitals website here: https://www.bradfordhospitals.nhs.uk/news/

 

Thank you for your understanding and continued support in helping colleagues across Bradford district and Craven respond to the coronavirus pandemic.

 

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Communications team

NHS Bradford District and Craven Clinical Commissioning Group (CCG)

 

Scorex House (West) | 1 Bolton Road | Bradford | BD1 4AS Millennium Business Park | Station Road | Steeton | Keighley | BD20 6RB E: communications@bradford.nhs.uk ---------------------------------------------------------------------------

Our working hours Mon-Fri, 9am-5pm

 

**Charity Details 2020**

Each month we will be supporting local charities.

This Month we will be supporting Bradford Central Food Bank. 

Please can you donate an item or two to help us support local families within the Bradford area. Please bring items to the collection point located in our waiting room.

food bank

Bradford Foodbank -

Providing emergency food to people in crisis.
Every day people in the UK go hungry for reasons ranging from redundancy to receiving an unexpected bill on a low income or a benefit stopping. A simple box of food makes a big difference, with foodbanks helping prevent crime, housing loss, family breakdown and mental health problems.
Please can you donate an item or two to help us support local families within the Bradford area. Please bring items to the collection point located in our waiting room.

Urgently needed food items

You can visit our Facebook page for further details and updates.

 

We have made recent changes to our appointments.

For further details please look at the 'Appointments' section on our website.

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