NHS 111

Contacting NHS 111

• • Appointments: If needed, NHS 111 can book appointments for you or transfer you directly to the relevant service.

    For non-emergency medical advice: Dial 111 from any phone.

    • NHS 111 is staffed by trained advisers and experienced nurses.

    
    

    • They will assess your symptoms and either provide advice or direct you to the best local service (e.g., out-of-hours doctors, urgent care centers, A&E, community nurses, late-opening pharmacies, or emergency dentists).

• • After these times, you should contact NHS 111 for urgent medical advice.

    Out-of-Hours Coverage:

    • The practice uses a local deputising service to cover emergencies from 6:00 pm to 6:30 pm and on staff training days.

When to Call 999

• In an emergency, dial 999 (e.g., for chest pains or shortness of breath).

  
  

  • 999 should be called when you believe immediate emergency care is required.

  
  
  

Summary

• NHS 111: For medical advice or if you need to be directed to the appropriate service outside regular practice hours.

• 999: For emergencies where immediate medical help, like ambulance services, is needed.