We have made recent changes to the way you can book your appointments.
Appointments can be made by using the online service, telephone or by calling into the practice. you can book appointments up to four weeks in advance. A separate appointment is required by each person. Every effort will be made by the receptionist to offer you an appointment with the clinician of your choice. This may not always be possible for same day requests and will be arranged via our telephone consultation system.
Why does the receptionist need to ask what's wrong with me?
Our reception staff are important members of the practice team, and it has been agreed they should ask patients 'why the need to be seen.'
we have trained our reception staff to ask certain questions to help us make sure you receive:
* the most appropriate medical care,
* from the most appropriate health professional,
* at the most appropriate time.
Reception staff, like all members of our team, are bound by patient confidentiality.
We do pre-book afternoon and evening appointments. These can be booked up to 2 weeks in advance. However, the number of pre-bookable appointments may be significantly reduced for holidays, sickness and any other unforeseen circumstances.
If you cannot attend an appointment, please let us know as soon as possible so that the cancellation may be offered to someone else. You can cancel your appointment via our website if you are experiencing difficulties contacting the surgery.
We now offer a limited number of appointments available for booking online. You will need to register for this service. The registry process for this is the same process as the registration form for the online prescriptions. Please note that you will only be able to book an appointment at the site that you are registered with.
There is also a downloadable app available for all Android and iPhone user. Simply search for ‘systmonline’ in your app store to download it, free of charge. Systmonline allows to book appointments and order prescriptions.