Welcome to Wibsey & Queensbury Medical Practice

Wibsey & Queensbury Medical Practice is open every week day from 8:00am - 6:00pm daily.

Our four partner practice offers a full range of medical services to the communities of both Wibsey & Queensbury. Our two male and two female doctors have extensive experience within the NHS, and hold various surgeries throughout the day, every weekday.

The practice has a strong training and development ethos demonstrated by its commitment to staff development.  This ethos enables the practice to be continually innovative, keeping up to date with current medical advances.

The doctors are supported by an experienced team of healthcare specialists and nurses who ensure that our patients receive the highest possible quality of care and treatment they require. 

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patients needs at the forefront of everything, from checking surgery opening times to letting us know what you think of us.

Please Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.

We hope to use our surgery website along with our Facebook page as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients. You can also find further details on our Facebook page.

 
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About SystmOnline

SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you.

SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.

Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.

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Coronavirus Vaccination - Update 18/12/2020

Following extensive trials, the first safe and effective COVID-19 vaccine has been approved in the UK and the NHS is starting to offer vaccinations to those at greatest risk from coronavirus.  

The first vaccinations are being offered to people in the priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI), starting with people aged 80 and over. Groups of GP practices are working together to provide local vaccination services and will contact eligible patients when it is their turn.

We know that many people will be keen to have the vaccination as soon as possible and we want to reassure you that we will be in touch when it is your turn. In Bradford district and Craven a significant number of our population are over the age of 80, which means we have lots of people to vaccinate.

We are offering appointments first to those people aged over 80 who are most at risk from coronavirus. That includes those who are already attending hospital as an outpatient, and/or who have been discharged home after a hospital stay, and people living in care homes. You do not need to contact our GP practice for an appointment.

When it is the right time for you to receive your vaccination, you will receive an invitation via the phone or through a letter either from your GP or the national booking system.

Please could we kindly ask you not to contact the practice for information about the vaccine or to ask for an appointment, as you will not be able to get one until you receive an invitation.

If you are invited for a vaccine, please act on your invite straight away and make sure you attend your appointments when you arrange them. Your Vaccination appointment will be at the Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX.

In the meantime, please continue to follow local restrictions, social distancing measures, and hand hygiene guidance, all of which will still save lives.

FAQ'S -

Is the NHS confident the vaccine is safe? Yes. The NHS will not offer any Covid-19 vaccinations to the public until experts have signed off that it is safe to do so. The MHRA, the official UK regulator, have said this vaccine is very safe and highly effective, and we have full confidence in their expert judgement and processes.As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once it has been authorised and is being used in the wider population.

How long does the vaccine take to become effective? The COVID-19 vaccination will reduce the chance of your suffering from COVID-19 disease. You may not be protected until at least seven days after your second dose of the vaccine.

Is the vaccine vegan/vegetarian friendly? Yes, the Pfizer vaccine does not contain any meat derivatives or porcine products. If, and when, further vaccines are approved we will publish information about known allergens or ingredients that are important for certain faiths, cultures and beliefs.

Who cannot have the vaccine? The COVID-19 vaccination is not recommended for women who are pregnant. People who are suffering from a fever-type illness should also postpone having the vaccine until they have recovered.

How effective is the COVID-19 vaccine? This is all included in the information published by the MHRA, and Public Health England will also be publishing more resources for patients and professionals. People can be assured the NHS will ensure that they have all the necessary information on those vaccines that are approved by the MHRA before they attend for their vaccination.

Is the NHS confident the vaccine will be safe? Yes. The NHS would not offer any COVID-19 vaccinations to the public until it is safe to do so. The MHRA, the official UK regulator authorising licensed use of medicines and vaccines by healthcare professionals, has made this decision, and we have full confidence in their expert judgement and processes. As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process.

What is the evidence to show the vaccine is safe for BAME communities? The phase three study of the Pfizer BioNTech COVID-19 vaccine demonstrated a vaccine efficacy of 95%, with consistent efficacy across age, gender and ethnicity. Overall, among the participants who received the COVID-19 vaccine 82.1% were White, 9.6% were Black or African American, 26.1% were Hispanic/Latino, 4.3% were Asian and 0.7% were Native American/Alaskan.

I’m currently ill with COVID-19, can I get the vaccine? People currently unwell and experiencing COVID-19 symptoms should not receive the COVID-19 vaccine until they have recovered.

Do people who have already had COVID-19 get vaccinated? Yes, they should get vaccinated. There is no evidence of any safety concerns from vaccinating individuals with a past history of COVID-19 infection, or with detectable COVID-19 antibody, so people who have had COVID-19 disease (whether confirmed or suspected) can still receive the COVID-19 vaccine when it is their time to do so.

Are there any known or anticipated side effects? Like all medicines, vaccines can cause side effects. Most of these are mild and short-term, and not everyone gets them. Even if you do have symptoms after the first dose, you still need to have the second dose. You may not be protected until at least seven days after your second dose of the vaccine.

Very common side effects include:

• Having a painful, heavy feeling and tenderness in the arm where you had your injection.

This tends to be worst around 1-2 days after the vaccine

• Feeling tired

• Headache

• General aches, or mild flu like symptoms

As with all vaccines, appropriate treatment and care will be available in case of a rare anaphylactic event following administration.

How many doses of the vaccine will be required and when? You are required to have two doses of the COVID-19 vaccine, 21 days apart. You may not be protected until at least seven days after your second dose of vaccine.

I have had my flu vaccine, do I need the COVID-19 vaccine as well? The flu vaccine does not protect you from COVID-19. As you are eligible for both vaccines you should have them both, but normally separated by at least a week.

Will the COVID-19 vaccine protect me from flu? No, the COVID-19 vaccine will not protect you against the flu. If you have been offered a flu vaccine, please try to have this as soon as possible to help protect you, your family and patients from flu this winter.

Flu Vaccine & Coronavirus Booster Vaccine - Update - 27/09/2021 

Our Flu clinics this year will be run a little different as you will be invited to attend The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX along with the COVID booster vaccine for those patients who are eligible.  So we kindly ask that you do not contact the practice to seek a vaccine, you will be contacted when its the right time for you to have yours. Please act on your invite when it comes and make sure you attend your appointments when you arrange them.

Please note your vaccination appointment will be at The Ridge Medical Practice. 

You can also attend your local pharmacy if they offer this service for either vaccine if you are eligible. It may be worth checking with your local pharmacy prior to going to check their availability. 

COVID Booster, please make sure that there has been six months between your 2^nd COVID vaccine and the booster.

We thankyou in advance

Wibsey & Queensbury Medical Practice.

COVID PASSPORT -

IF YOU ARE INTENDING TO TRAVEL TO A DESTINATION WHICH REQUIRES A COVID PASSPORT, MAKE SURE YOUR FULL NAME MATCHES YOUR ACTUAL PASSPORT FULL NAME. IF THE TWO DOCUMENTS DO NOT MATCH THERE IS A POSSIBILTY THAT YOU MAYBE REFUSED BOARDING. FURTHER DETAILS CAN BE FOUND ON THE GOVERNMENT WEBSITE:

https://www.gov.uk/guidance/nhs-covid-pass

KEEPING PATIENTS SAFE & STAFF SAFE

Unfortunately, we are seeing an increase in abuse directed towards our staff. The GP's tell our staff to ask for specific information about your health needs where you are comfortable doing this. Please remember that we are here to help you, so please be kind when speaking to us.

We would like to assure our patients that we are open and continue to provide services just as we have been doing throughout the pandemic. Face to Face appointments have always been made available to all where there is a need at Wibsey and Queensbury Medical Practice. At times we kindly ask that you are patient and kind to staff we have staff who have continued to work throughout this pandemic and continue to do so, despite many of them becoming ill or having to self isolate themselves. So yes at times it may take slightly longer than you would expect for an advisors to answer your telephone call and this could be due to various reasons such as at times we maybe short staff which is beyond the practice control, so we would appreciate your co-operation during these uncertain times. And we will get to you as soon as we can. 

From 19th July the lawful requirement to wear face masks will be lifted.  There are still a high number of COVID-19 cases in Bradford, and the Practice will continue to exercise caution to minimise the risk of infection. As such we will continue to ask patients to wear face coverings to their appointments. Staff in the building will continue to wear full PPE and will collect patients from reception to minimise the risk of transmission.

Should you require an appointment please call from 8am Monday to Friday we kindly ask that you do not attend the practice unless you have been asked to do so. 

You will be in close proximity to clinicians and potentially other vulnerable patients when you come for your appointment and it is still possible to catch and spread COVID-19 even if you are fully vaccinated. It is therefore important for us to continue with the measures we currently have in place to keep patients and staff safe, and to minimise disruption to our service.

Everyone must remain cautious as cases of COVID-19 remain high. Please keep yourself and others safe by booking for your COVID-19 vaccination, getting tested and self-isolating if you develop symptoms.

COVID Vaccination certificates

We kindly ask that you do not call the practice regarding a COVID Vaccination Certificate. We are unable to issue this certificate at the practice.

Please visit the below website for further information:

https://www.gov.uk/guidance/demonstrating-your-covid-19-vaccination-status-when-travelling-abroad

Proof of your vaccination status will be avaible on the NHS app.

The NHSapp can be downloaded from https://apps.apple.com/gb/app/nhs-app/id1388411277 for iPhone or https://play.google.com/store/apps/details?id=com.nhs.online.nhsonline for android.  Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.

Kind regards

Wibsey & Queensbury Medical Practice

Wibsey and Queensbury Medical Practice

Appointments -

We have limited direct access to the practice to protect patients and staff. Some of our services have been suspended due to the coronavirus and we are following guidelines as set by the British Medical Association (BMA).

All our appointments are now telephone consultations, If you need to be seen by a clinician they will ask when the telephone you to attend the practice. Please do not attend the practice unless you have been advised to do so. At times our Phone lines can be busy so we please ask that if it is not urgent please can you call back after 3pm. We will answer your call as soon as possible.

Why does the receptionist need to ask what's wrong with me?

Our reception staff are important members of the practice team, and it has been agreed they should ask patients 'why the need to be seen.'

we have trained our reception staff to ask certain questions to help us make sure you receive:

* the most appropriate medical care,

* from the most appropriate health professional,

* at the most appropriate time.

Reception staff, like all members of our team, are bound by patient confidentiality.

Systmonline:

There is also a downloadable app available for all Android and iPhone user.  Simply search for ‘systmonline’ in your app store to download it, free of charge.  Systmonline allows to book appointments and order prescriptions.

Test Results

Please Ring for Test Results or to see if items are ready for collection after 1pm .

Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.

Practice Nurses

Our Practice Nurse is currently working from our Wibsey Practice and runs our health promotion clinics including Asthma, Diabetes, Coronary Heart Disease and Smoking Cessation.

Our Practice Nurse also undertakes cervical screening, contraception and immunisations, and is also available for travel advice.

Maternity Services

All doctors provide maternity services. Antenatal appointments are arranged at times to suit the patients and doctors.

Contraception

The practice offers a comprehensive service within normal surgery hours.

Minor Surgery - Currently suspended since March 2020

The practice provides a minor surgery service eg the removal of warts and verrucae by liquid nitrogen and some joint injections.

Child Health & Immunisation

The health visitors work in the practice child health clinics and in the community assessing the health needs of the young, elderly and disabled. They are generally available from 9.00am to 5.00pm but messages can always be left for them by telephoning Bradford 322012 for patients in the Wibsey area or Bradford 322027 for patients in the Buttershaw, Westwood Park area.

Making a Complaint

Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.

Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:

• Within 12 months of the incident,
• or within 12 months of you becoming aware of the matter

If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority. See the separate section in this leaflet for what to do in this case.

We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.

Send your written complaint to:

Jill Wilson - Practice Manager, Wibsey & Queensbury Medical Practice, Fair Road, BD6 1TD

You may also make your complaint directly to NHS England, who commission our service:

By telephone: 0300 311 22 33

By email: england.contactus@nhs.net

By post: NHS England, PO Box 16738, Redditch, B97 9PT

What We Do Next

We aim to settle complaints as soon as possible.

We will usually acknowledge receipt within three working days, and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.

When looking into a complaint, we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you wish to do so.

When the investigations are complete, a final written response will be sent to you.

Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been initially sent to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.

The final response letter will include details of the result of your complaint and also your right to refer the matter further to the Parliamentary and Health Service Ombudsman (details shown elsewhere in this leaflet) if you remain dissatisfied with the response.

The practice Complaints Manager is: Mrs Jill Wilson

 Complaining on Behalf of Someone Else

We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. In the event the patient is deceased, then we may agree to respond to a family member or anyone acting on their behalf or who has had an interest in the welfare of the patient.

Please ask at reception for the Complaints Form, which contains a suitable authority for the patient to sign to enable the complaint to proceed. Alternatively, we will send one to you to return to us when we receive your initial written complaint.

Where the patient is incapable of providing consent due to illness, accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your covering letter.

Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the circumstances above apply. You may also find that if you are complaining on behalf of a child who is capable of making their own complaint, we will expect that child to contact us themselves to lodge their complaint.

We may still need to correspond directly with the patient, or may be able to deal directly with the third party. This depends on the wording of the authority provided.

If you are dissatisfied with the outcome

You have the right to approach the Parliamentary & Health Service Ombudsman. Their contact details are:

The Parliamentary and Health Service Ombudsman

Millbank Tower

30 Millbank

London

SW1P 4QP

Tel:   0345 015 4033

Website: www.ombudsman.org.uk

www.ombudsman.org.uk/make-a-complaint (to complain online or download a paper form)

You may also approach PALS, Healthwatch or the Independent Health Complaints Advocacy for help or advice;

The local Healthwatch can be found at:

www.healthwatch.co.uk

The IHCA is able to be contacted at: www.seap.org.uk/services/nhs-complaints-advocacy

The Patient Advice and Liaison Service (PALS) is based at:

Bradford District Care Trust

10-16 St. Martins Avenue

Fieldhead Business Centre

Bradford

West Yorkshire

BD7 1LG

Tel: 01274 251440

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