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Wibsey Medical CentreTel: 01274 677457
Queensbury Health CentreTel: 01274 880507
Temporary Closure of Queensbury Medical Practice.
We have limited access to the practice to protect patients and staff as a result we have taken the decision for our Queensbury practice to remain closed. All services will remain and run from Wibsey Medical Practice.
Welcome to Wibsey & Queensbury Medical Practice
Wibsey & Queensbury Medical Practice is open every week day from 8:00am - 6:00pm daily.
Our four partner practice offers a full range of medical services to the communities of both Wibsey & Queensbury. Our two male and two female doctors have extensive experience within the NHS, and hold various surgeries throughout the day, every weekday.
The practice has a strong training and development ethos demonstrated by its commitment to staff development. This ethos enables the practice to be continually innovative, keeping up to date with current medical advances.
The doctors are supported by an experienced team of healthcare specialists and nurses who ensure that our patients receive the highest possible quality of care and treatment they require.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patients needs at the forefront of everything, from checking surgery opening times to letting us know what you think of us.
Please Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
We hope to use our surgery website along with our Facebook page as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients. You can also find further details on our Facebook page.
Visit us on Facebook
SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you.
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
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To use the SystmOnline service, you will need to go to your registered GP practice to request a SystmOnline username and password. You cannot register for this service online because the practice needs to verify your identity. Consider calling the practice in advance to find out what kind of identification you will need to take with you, e.g. a driving licence.
Once you have registered at your GP practice, they will give you a SystmOnline username and password. If they hold an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it), they will also send you a confirmation email containing your SystmOnline username and the SystmOnline website address.
Wait an hour before trying to log in to the website. Your GP practice may have set up a link from its own practice website, which you can follow to access the Login page. Otherwise, your practice will have given you the web address you need to type into your web browser.
Type in your username and password and click Login.
If you have been granted access to other SystmOnline accounts, you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use. This might happen if you have a relative who is not confident using a computer and has granted access to you so that you can use SystmOnline on their behalf. Click here for instructions on how to give another person access to your SystmOnline account.
You will then see the SystmOnline Home page, which shows your details and your GP practice's contact details at the top.
Note: The services available here will depend on the services your GP practice has decided to offer; therefore, not all of those listed in this guide may be available to you.
You can navigate to all the online services from the Home page. To return to it, click Home in the blue menu bar or click the Back button on any page.
You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.
If you need to change your password at any other time:
If you forget your password, you can reset it yourself, provided your practice has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).
To reset a forgotten password yourself:
If you do not have an email address that has been checked, you will need to visit your practice in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.
To log out:
Note: The website will automatically log out after a period of inactivity. Type in your username and password to log in again.
If you are eligible for a free influenza vaccination, please contact us to make an appointment by calling our designated Flu telephone number on 07539 010251 Our clinics will be held at Wibsey Medical Practice on the following dates:
****13/10/2020 - WE ARE AWAITINF FURTHER STOCK OF THE UNDER 65'S VACCINE PLEASE DO NOT CONTACT THE PRACTICE FOR AN APPOINTMENT UNTIL AFTER NOVEMBER - WHEN WE ARE EXPECTING A DELIVERY WE APOLOGISE FOR THE INCOVNENIENCE******
Adults Only Flu Clinic - 13/10/2020 - over 65s only at the moment
Wibsey Medical Practice : Wednesday 14th October - Now Full
Wibsey Medical Practice : Wednesday 21st October -
Wibsey Medical Practice : Wednesday 28th October -
Childrens only Flu Clinic
Wibsey Medical Practice : Monday 19th October
With further dates to be confirmed and arranged. Please check our website and social media for further details. Please ring 07539010251 to make an appointment between 11am and 3pm Mon- Fri.
Please be aware that flu clinics will look a little different this year due to COVID-19, but it’s imperative to ensure that if you’re eligible for a flu vaccination that you arrange to have it.
What to Expect from us : All Appointments will be pre-booked, with a one way system throughout the surgery to maintain social distancing
Regular cleaning of all surfaces and equipment
The wearing of appropriate personal protective equipment
We would ask that you please:
Thank you for your co-operation.
Last updated: Tuesday, 13 October
As of Wednesday 14th October, restrictions in Bradford district are changing.
Bradford District has been identified as a Tier 2 area in the new national tiered approach to COVID-19 restrictions. (Announced by the Government on Monday 12th October 2020.)
For more on what this means please see our COVID advice page
If you live in one Bradford District, currently you must not:
You are advised not to meet with people you do not live with, or are not in a support bubble with, in public venues such as pubs, restaurants, cafes, shops, places of worship, community centres, leisure and entertainment venues, visitor attractions or parks.
The government has passed new laws to enforce the changes to meeting people in private homes and gardens. The police are able to take action against those that break these rules, including asking people to disperse and issuing fixed penalty notices (starting at £200 and doubling for subsequent offences).
Yes, you can travel outside of the Bradford district for example for a holiday or to attend a wedding or civil partnership. You should not visit anyone in their private home or garden even if they live outside of the Bradford district or other affected areas. You should only holiday and travel with people from your household or support bubble.
If you travel abroad you may need to self-isolate for 14 days on your return depending on which country you travel to. Information about travelling abroad can be found on GOV.UK.
Read the latest government guidelines on the local restrictions
Government Covid-19 regulations on travel mean that you must self-isolate for 14 days if you arrive in the UK from a country which is not listed as exempt. People visiting the UK or returning from places such as Spain, Portugal, Pakistan, Bangladesh, India and the United States should self-isolate upon their arrival in the UK.
The rule also applies to those who have made a transit stop. If visitors are travelling to the UK for less than 14 days, they will be expected to self-isolate for the length of their stay.
People travelling from exempt countries will not need to self-isolate. A full list of exempt countries, can be found on GOV.UK.
Please see: Support bubble (GOV.UK).
Yes. If the person you are caring for needs the care you provide then you can go into their house to deliver this. If they live alone you can form a support bubble with them. Remember to make sure you wash your hands regularly and maintain social distancing wherever possible.
If the person you are caring for needs the care you provide then it is important they receive this. If they live alone you can form a support bubble with them. Remember to make sure you wash your hands regularly and maintain social distancing wherever possible.
Clinically extremely vulnerable people no longer have to follow the shielding guidance.
However, in light of current situation in the Bradford district, we strongly urge you to continue to take extra care to protect yourself. You can reduce your risk by avoiding meeting people who are not part of your support bubble.
We will continue to offer help through the 01274 431000 number for those still need support at this time. For more information visit our 'Shielding: what you need to know' page.
We can all play our part by:
If we all work together we will be able to keep the freedoms we have worked so hard to get. We are confident that the Bradford district can get to grips with this. We kept the virus numbers down before in the Bradford district by working together and looking after each other, and we can do it again.
If you have not already done so you can sign up to receive email alerts with about Covid-19 and how it affects the Bradford district.
The latest government guidance about face coverings is on the gov.uk website.
Government guidance says that "Premises where face coverings are required to take reasonable steps to promote compliance with the law". Reasonable steps include in store communications or notices at the entrance. Please be mindful that there are exceptions for people who have valid reasons wearing of a face covering may inhibit communication with people who rely on lip reading, facial expressions and clear sound.
No - the responsibility for compliance rests with the police. However businesses are asked to take reasonable steps to encourage people to do so but should not routinely ask for written evidence of exemption. In respect of staff the guidance says "Face coverings are not required by law for employees as employers already have a legal obligation to provide a safe working environment". And "Employees should continue to follow guidance from their employer based on a workplace health and safety assessment".
Government guidance says "The police can take measures if members of the public do not comply with this law without a valid exemption" and "If necessary, police can issue fines to members of the public for non-compliance". In practice the police may not be able to respond to every incident of someone refusing to wear a face covering.
For further information about the coronavirus please visit - https://www.gov.uk/find-coronavirus-support
For further information about Shielding please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19#staying-at-home-and-shielding
For further information about self isolating sick notes please visit: https://111.nhs/uk/isolcation-note/
Temporary closure of our Queensbury Practice - Still remains closed as of 13/10/2020
As of Monday the 30th March we have taken the decision to temporary close our Queensbury Practice until further notice. We are limiting direct access due to the coronavirus to protect our patients and staff. All services will commence as normal from Wibsey.
Telephone 01274 677457
Please note Queensbury Medical Practice is to remain temporarily closed until it is safe to re-open. Due to the Coronavirus we have mad to make many changes to the way in which our services are currently running along with planning ahead for potential further lock downs. We are adhering to and following the strict guidelines as set by the government in order to maintain the services we currently offer within safe manner. In order for us to do this we have taken the decision for Queensbury to remain closed until it is safe to re-open. We apologise for the inconvenience this may cause you and we would like to explain what this means for our patients who are registered at our Queensbury branch.
In the news and social media, patients are constantly been told your GP Practice is open and you can make an appointment to see your GP. Please can we just clarify yes we are open and have remained open throughout the pandemic.
However, In order for us to remain safely open all our services are running slightly different to how you would expect them to be run prior to COVID 19. Yes appointments can be made with a clinician, however these are now telephone appointments only.
What this means for our patients at Wibsey & Queensbury Medical Practice.
We have asked patients not to attend the practice unless this has been authorised by a clinician. We have restricted access to the practice to protect patients and staff.
Should you wish to attend the practice you may note upon attending the practice that our door remains closed and locked as no one is allowed to enter the practice unless this has been authorised by a clinician. We do have an intercom in the porch should you need to speak to an advisor. Please note due to social distancing we can only have one advisor on reception at any one time so please be patient and bare with us when you attend as they may be dealing with another patients prior to your request.
Due to the coronavirus we have restricted access to the practice, this is to protect our patients and staff. All our staff are currently working from Wibsey medical practice which is where all our services are currently running from until further notice. We have limited the amount of staff we have on the premises at any one time following and adhering to the social distancing guidelines set by the government in ensuring its a safe working environment for all. As a result Queensbury is closed Temporarily and will reopen when it is safe to do so. Until then it is to remain temporarily closed with regular update added to the website and social media pages.
Whilst I can appreciate this may inconvenience patients registered at our Queensbury branch however, we are doing everything possible to make sure patients and staff are as safe as possible at these uncertain times.
Frequently Asked Question's
1) I need to make an appointment with the doctor?
you can no longer attend the practice should you wish to make an appointment. You would need to ring Wibsey medical practice daily Monday to Friday from 8am until 6pm. You will be placed on a triage list for a video or telephone consultation with a clinician. (Please note - Due to high demand in calls Triage can be closed prior to 3pm). Understandably some patients are unable to use mobile devices, or tablets each patient is assessed individually and the necessary arrangement are made in order to ensure should an appointment be required that this is made accordingly for the patient and at the clinician discretion.
2) your phones are always busy I can never get through?
Unfortunately, as telephone is the only way of communicating at the moment with have noticed a vast increase in calls with over 400 calls taken daily. Our phone lines can be extremely busy especially at busy times (which is usually first thing from 8am until 10am and afternoon 4pm - 6pm). We ask that if your call is not urgent please can you call after 3pm where an advisor will be able to assist in your query or request.
3) I need to order my repeat prescription?
We have asked patients not to attend the practice, however you can put your repeat prescription request through the letter box at either practice where these are collected daily. You can order your prescription online using our online services. or you can call after 3pm where we are currently taking request over the telephone
4) I need to make an appointment for my Flu Injection?
Our clinics do look a little different this year due to COVID-19, all appointments are pre-booked at Wibsey Medical Practice, with a one way system in the surgery to maintain social distancing. With regular cleaning of all surfaces and equipment. Staff and patients are asked to wear appropriate PPE. If patients do not have this upon arrival this will be provided to them. At wibsey medical practice we have introduced a one way system for our flu clinic to ensure its safe for patients when they are attending the practice. Unfortunately, this is not something we were able to offer at Queensbury medical practice.
Please Ring for Test Results or to see if items are ready for collection Mornings after 10am Afternoons after 2pm.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Our practice nurses work from both premises and run our health promotion clinics including Asthma, Diabetes, Coronary Heart Disease and Smoking Cessation.
They also undertake cervical screening, contraception and immunisations. They are available for travel advice.
All doctors provide maternity services. Antenatal appointments are arranged at times to suit the patients and doctors.
The practice offers a comprehensive service within normal surgery hours.
The practice provides a minor surgery service eg the removal of warts and verrucae by liquid nitrogen and some joint injections.
The health visitors work in the practice child health clinics and in the community assessing the health needs of the young, elderly and disabled. They are generally available from 9.00am to 5.00pm but messages can always be left for them by telephoning Bradford 322012 for patients in the Wibsey area or Bradford 322027 for patients in the Buttershaw, Westwood Park area.
Making a Complaint
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:
If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority. See the separate section in this leaflet for what to do in this case.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.
Send your written complaint to:
Jill Wilson - Practice Manager, Wibsey & Queensbury Medical Practice, Fair Road, BD6 1TD
You may also make your complaint directly to NHS England, who commission our service:
By telephone: 0300 311 22 33
By email: firstname.lastname@example.org
By post: NHS England, PO Box 16738, Redditch, B97 9PT
What We Do Next
We aim to settle complaints as soon as possible.
We will usually acknowledge receipt within three working days, and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.
When looking into a complaint, we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you wish to do so.
When the investigations are complete, a final written response will be sent to you.
Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been initially sent to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.
The final response letter will include details of the result of your complaint and also your right to refer the matter further to the Parliamentary and Health Service Ombudsman (details shown elsewhere in this leaflet) if you remain dissatisfied with the response.
The practice Complaints Manager is: Mrs Jill Wilson
Complaining on Behalf of Someone Else
We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. In the event the patient is deceased, then we may agree to respond to a family member or anyone acting on their behalf or who has had an interest in the welfare of the patient.
Please ask at reception for the Complaints Form, which contains a suitable authority for the patient to sign to enable the complaint to proceed. Alternatively, we will send one to you to return to us when we receive your initial written complaint.
Where the patient is incapable of providing consent due to illness, accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your covering letter.
Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the circumstances above apply. You may also find that if you are complaining on behalf of a child who is capable of making their own complaint, we will expect that child to contact us themselves to lodge their complaint.
We may still need to correspond directly with the patient, or may be able to deal directly with the third party. This depends on the wording of the authority provided.
If you are dissatisfied with the outcome
You have the right to approach the Parliamentary & Health Service Ombudsman. Their contact details are:
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
www.ombudsman.org.uk/make-a-complaint (to complain online or download a paper form)
You may also approach PALS, Healthwatch or the Independent Health Complaints Advocacy for help or advice;
The local Healthwatch can be found at:
The IHCA is able to be contacted at: www.seap.org.uk/services/nhs-complaints-advocacy
The Patient Advice and Liaison Service (PALS) is based at:
Bradford District Care Trust
10-16 St. Martins Avenue
Fieldhead Business Centre
Tel: 01274 251440
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