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Wibsey Medical CentreTel: 01274 677457
Queensbury Health CentreTel: 01274 880507
Coronavirus Vaccine - Update -The Coronavirus vaccine has now been approved for use and the NHS will be starting to offer this to priority groups. We will share further information with you as it becomes available. In the meantime, we ask that you please do not contact the surgery to seek a vaccine, we will contact you when it’s the right time for you to have yours. Please act on your invite when it comes and make sure you attend your appointments when you arrange them. Please note your vaccination appointment will be at The Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX
Welcome to Wibsey & Queensbury Medical Practice
Wibsey & Queensbury Medical Practice is open every week day from 8:00am - 6:00pm daily.
Our four partner practice offers a full range of medical services to the communities of both Wibsey & Queensbury. Our two male and two female doctors have extensive experience within the NHS, and hold various surgeries throughout the day, every weekday.
The practice has a strong training and development ethos demonstrated by its commitment to staff development. This ethos enables the practice to be continually innovative, keeping up to date with current medical advances.
The doctors are supported by an experienced team of healthcare specialists and nurses who ensure that our patients receive the highest possible quality of care and treatment they require.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patients needs at the forefront of everything, from checking surgery opening times to letting us know what you think of us.
Please Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
We hope to use our surgery website along with our Facebook page as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients. You can also find further details on our Facebook page.
Visit us on Facebook
SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you.
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
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To use the SystmOnline service, you will need to go to your registered GP practice to request a SystmOnline username and password. You cannot register for this service online because the practice needs to verify your identity. Consider calling the practice in advance to find out what kind of identification you will need to take with you, e.g. a driving licence.
Once you have registered at your GP practice, they will give you a SystmOnline username and password. If they hold an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it), they will also send you a confirmation email containing your SystmOnline username and the SystmOnline website address.
Wait an hour before trying to log in to the website. Your GP practice may have set up a link from its own practice website, which you can follow to access the Login page. Otherwise, your practice will have given you the web address you need to type into your web browser.
Type in your username and password and click Login.
If you have been granted access to other SystmOnline accounts, you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use. This might happen if you have a relative who is not confident using a computer and has granted access to you so that you can use SystmOnline on their behalf. Click here for instructions on how to give another person access to your SystmOnline account.
You will then see the SystmOnline Home page, which shows your details and your GP practice's contact details at the top.
Note: The services available here will depend on the services your GP practice has decided to offer; therefore, not all of those listed in this guide may be available to you.
You can navigate to all the online services from the Home page. To return to it, click Home in the blue menu bar or click the Back button on any page.
You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.
If you need to change your password at any other time:
If you forget your password, you can reset it yourself, provided your practice has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).
To reset a forgotten password yourself:
If you do not have an email address that has been checked, you will need to visit your practice in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.
To log out:
Note: The website will automatically log out after a period of inactivity. Type in your username and password to log in again.
Coronavirus Vaccination - Update 18/12/2020
Following extensive trials, the first safe and effective COVID-19 vaccine has been approved in the UK and the NHS is starting to offer vaccinations to those at greatest risk from coronavirus.
The first vaccinations are being offered to people in the priority groups identified by the Joint Committee of Vaccination and Immunisation (JCVI), starting with people aged 80 and over. Groups of GP practices are working together to provide local vaccination services and will contact eligible patients when it is their turn.
We know that many people will be keen to have the vaccination as soon as possible and we want to reassure you that we will be in touch when it is your turn. In Bradford district and Craven a significant number of our population are over the age of 80, which means we have lots of people to vaccinate.
We are offering appointments first to those people aged over 80 who are most at risk from coronavirus. That includes those who are already attending hospital as an outpatient, and/or who have been discharged home after a hospital stay, and people living in care homes. You do not need to contact our GP practice for an appointment.
When it is the right time for you to receive your vaccination, you will receive an invitation via the phone or through a letter either from your GP or the national booking system.
Please could we kindly ask you not to contact the practice for information about the vaccine or to ask for an appointment, as you will not be able to get one until you receive an invitation.
If you are invited for a vaccine, please act on your invite straight away and make sure you attend your appointments when you arrange them. Your Vaccination appointment will be at the Ridge Medical Practice, Cousen Road, Bradford, BD7 3JX.
In the meantime, please continue to follow local restrictions, social distancing measures, and hand hygiene guidance, all of which will still save lives.
Is the NHS confident the vaccine is safe? Yes. The NHS will not offer any Covid-19 vaccinations to the public until experts have signed off that it is safe to do so. The MHRA, the official UK regulator, have said this vaccine is very safe and highly effective, and we have full confidence in their expert judgement and processes.As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process, and continued monitoring once it has been authorised and is being used in the wider population.
How long does the vaccine take to become effective? The COVID-19 vaccination will reduce the chance of your suffering from COVID-19 disease. You may not be protected until at least seven days after your second dose of the vaccine.
Is the vaccine vegan/vegetarian friendly? Yes, the Pfizer vaccine does not contain any meat derivatives or porcine products. If, and when, further vaccines are approved we will publish information about known allergens or ingredients that are important for certain faiths, cultures and beliefs.
Who cannot have the vaccine? The COVID-19 vaccination is not recommended for women who are pregnant. People who are suffering from a fever-type illness should also postpone having the vaccine until they have recovered.
How effective is the COVID-19 vaccine? This is all included in the information published by the MHRA, and Public Health England will also be publishing more resources for patients and professionals. People can be assured the NHS will ensure that they have all the necessary information on those vaccines that are approved by the MHRA before they attend for their vaccination.
Is the NHS confident the vaccine will be safe? Yes. The NHS would not offer any COVID-19 vaccinations to the public until it is safe to do so. The MHRA, the official UK regulator authorising licensed use of medicines and vaccines by healthcare professionals, has made this decision, and we have full confidence in their expert judgement and processes. As with any medicine, vaccines are highly regulated products. There are checks at every stage in the development and manufacturing process.
What is the evidence to show the vaccine is safe for BAME communities? The phase three study of the Pfizer BioNTech COVID-19 vaccine demonstrated a vaccine efficacy of 95%, with consistent efficacy across age, gender and ethnicity. Overall, among the participants who received the COVID-19 vaccine 82.1% were White, 9.6% were Black or African American, 26.1% were Hispanic/Latino, 4.3% were Asian and 0.7% were Native American/Alaskan.
I’m currently ill with COVID-19, can I get the vaccine? People currently unwell and experiencing COVID-19 symptoms should not receive the COVID-19 vaccine until they have recovered.
Do people who have already had COVID-19 get vaccinated? Yes, they should get vaccinated. There is no evidence of any safety concerns from vaccinating individuals with a past history of COVID-19 infection, or with detectable COVID-19 antibody, so people who have had COVID-19 disease (whether confirmed or suspected) can still receive the COVID-19 vaccine when it is their time to do so.
Are there any known or anticipated side effects? Like all medicines, vaccines can cause side effects. Most of these are mild and short-term, and not everyone gets them. Even if you do have symptoms after the first dose, you still need to have the second dose. You may not be protected until at least seven days after your second dose of the vaccine.
Very common side effects include:
• Having a painful, heavy feeling and tenderness in the arm where you had your injection.
This tends to be worst around 1-2 days after the vaccine
• Feeling tired
• General aches, or mild flu like symptoms
As with all vaccines, appropriate treatment and care will be available in case of a rare anaphylactic event following administration.
How many doses of the vaccine will be required and when? You are required to have two doses of the COVID-19 vaccine, 21 days apart. You may not be protected until at least seven days after your second dose of vaccine.
I have had my flu vaccine, do I need the COVID-19 vaccine as well? The flu vaccine does not protect you from COVID-19. As you are eligible for both vaccines you should have them both, but normally separated by at least a week.
Will the COVID-19 vaccine protect me from flu? No, the COVID-19 vaccine will not protect you against the flu. If you have been offered a flu vaccine, please try to have this as soon as possible to help protect you, your family and patients from flu this winter.
Last updated: Thursday 5th November 2020
As of Thursday 5th November, restrictions in Bradford district are changing. If you do require detailed information please click on the link below.
The Government has announced a national lockdown for the England, initially between 5 November and 2 December.
Please follow the government guidelines to keep yourself, your family, your friends and your community safe.
Remember the restrictions are in place to save lives and support our NHS, we can only do this if we are all in it together.
The following restrictions are now in place in England. The Government have published the following details on these new national restrictions.
The exemptions are:
Students living away from home should not travel between their student accommodation and permanent residence. Further guidance will be provided surrounding the end of term at a later date.
This restriction applies to family members who live near to each other but not in the same property. If someone is in your support bubble they can continue to support you indoors.
You can only exercise or visit outdoor public spaces with members of your household, your support bubble or one person from another household.
Places of worship may only remain open for specific reasons including:
This excludes venue staff. Linked ceremonial activity such as scattering ashes can continue with a maximum of 15 people.
Ceremonies in exceptional circumstances are permitted, this must be an official exemption agreed by council officials.
This includes but is not limited to:
If you must travel for work please do so with care and comply with government advice. Hands - Face – Space.
To support working parents childcare can still be accessed including informal childcare bubbles that may have been created with one other household.
You should try not to leave your local area, you should only travel away from your local area for education purposes, medical reasons or for work.
Holidays in the UK and abroad are currently not permitted and you cannot stay in a second home if you have access to one. You cannot stay overnight with anyone outside your household or support bubble.
Extensive support is available through government schemes, for more information please go to the information on our support for business page
The police will be able to take action against those that break these rules, including asking people to disperse and issuing fixed penalty notices starting at £100 for those who participate in illegal gatherings.
People aged 18 or over can be fined:
Holding or being involved in the holding of an illegal gathering of more than 30 people is an offence, and police may issue fines of £10,000 to those who break the law.
Levels of coronavirus were relatively low during the summer. This resulted in an easing of lockdown restrictions nationally and an end to the formal shielding programme. As we move into the winter levels of infection are unfortunately rising.
It is really important that people who are vulnerable, their families and those they come into contact with know how to keep themselves safe and how to protect others.
Actions to keep yourself safe and protect others:
If you suspect someone has breached one of the COVID-19 restrictions and wish to make a report, you can report an alleged breach using our online form. Please note that we will look into breaches of Covid-19 restrictions during office hours.
If you have concerns someone is not self-isolating on return from a non-exempt country you should contact your local police force via 101, as it is not dealt with by Bradford Council.Please note the Council cannot enforce the wearing of face coverings in supermarkets, pubs and restaurants or small businesses. We are however working in community settings to advise on COVID safe practices.
Please note that we will look into breaches of COVID-19 restrictions during office hours.
COVID-19 infection rates in Bradford are increasing and we don’t want that to happen as it could result in lockdown.
We need your help now to defeat this virus.
Everyone in wards with local restrictions must follow our COVID code:
The latest Coronavirus (COVID-19) guidance and announcements are available on the Government’s website.
If you need medical advice then access NHS 111 online at www.111.nhs.uk or by dialling 111 on your phone (only if you cannot do so online).
Find out how to isolate your household at: nhs.uk/coronavirus
Please remember that people can still be carriers of the virus and have no symptoms - so we need to go a lot further than simply avoiding people who are unwell.
A range of easy read leaflets and webpages are available on our website covering coronavirus, social distancing, shielding and going for a test. For more, visit our Help pages for people with learning difficulties.
COVID-19 is a virus with similar symptoms to flu or a cold. The following symptoms may appear 2 to 14 days after exposure.
Find out what to do if you or someone in your home develops symptoms
The NHS 111 online coronavirus service can tell you if you need medical help and advise you what to do. Only call if you cannot get help any other way. Don’t visit your GP, hospital or any other care setting for support.
The Government has announced guidance which means that those who have been in close contact with someone who tests positive for coronavirus (COVID-19) must isolate for 14 days, even if they have no symptoms.
Visit our Test and Trace page for more information and guidance on how this will work and how to download the NHS COVID-19 app.
A new Test & Trace Support Payment is being introduced which supports people who are legally required to self-isolate and have reduced income because they are unable to work from home.
For further information about the coronavirus please visit - https://www.gov.uk/find-coronavirus-support or https://www.bradford.gov.uk/health/health-advice-and-support/coronavirus-covid-19-advice/
For further information about Shielding please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19#staying-at-home-and-shielding
For further information about self isolating sick notes please visit: https://111.nhs/uk/isolcation-note/
As of Monday the 30th March we have taken the decision to close our Queensbury Practice until further notice. We are limiting direct access due to the coronavirus to protect our patients and staff all services will commence as normal from Wibsey Medical Practice.
Please call 01274 677457.
Queensbury medical practice is Temporarily closed.
We will occasionally will have admin staff working at the practice when necessary. Should you require an appointment or to speak to an advisor please continue to call Wibsey Medical Practice on 01274 677457.
However as of Tuesday 24th November our Queensbury Telephone line only will re-open. Should you need to speak to one of our patient services advisors please call Queensbury Medical Practice on 01274 880507. The medical practice still remains temporarily closed.
We are doing our best to protect our patients and staff, you may not see us in person however we are here working hard as we have continued to do throughout this pandemic. All our staff have been working extremely hard over the past few months and continue to do so despite many of them having to self-isolate or becoming ill themselves. So at times we may be short staffed but we aim to be with you as soon as possible and we ask that you respect the staff who will be assisting you.
On behalf of all our staff we would like to Thank you for your support so please Stay home and Stay safe.
We have limited direct access to the practice to protect patients and staff. Some of our services have been suspended due to the coronavirus and we are following guidelines as set by the British Medical Association (BMA).
All our appointments are now telephone consultations and our online services has been suspended for appointments. Please do not attend the practice unless you have been advised to do so. At times our Phone lines can be busy so we please ask that if it is not urgent please can you call back after 3pm. We will answer your call as soon as possible.
Why does the receptionist need to ask what's wrong with me?
Our reception staff are important members of the practice team, and it has been agreed they should ask patients 'why the need to be seen.'
we have trained our reception staff to ask certain questions to help us make sure you receive:
* the most appropriate medical care,
* from the most appropriate health professional,
* at the most appropriate time.
Reception staff, like all members of our team, are bound by patient confidentiality.
Online appointments: Our online appointments are currently suspended. Should you require an appointment please call Wibsey Medical Practice on 01274 677457.
There is also a downloadable app available for all Android and iPhone user. Simply search for ‘systmonline’ in your app store to download it, free of charge. Systmonline allows to book appointments and order prescriptions.
Please Ring for Test Results or to see if items are ready for collection Mornings after 11am Afternoons after 3pm.
Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Our Practice Nurse is currently working from our Wibsey Practice and runs our health promotion clinics including Asthma, Diabetes, Coronary Heart Disease and Smoking Cessation.
Our Practice Nurse also undertakes cervical screening, contraception and immunisations, and is also available for travel advice.
All doctors provide maternity services. Antenatal appointments are arranged at times to suit the patients and doctors.
The practice offers a comprehensive service within normal surgery hours.
The practice provides a minor surgery service eg the removal of warts and verrucae by liquid nitrogen and some joint injections.
The health visitors work in the practice child health clinics and in the community assessing the health needs of the young, elderly and disabled. They are generally available from 9.00am to 5.00pm but messages can always be left for them by telephoning Bradford 322012 for patients in the Wibsey area or Bradford 322027 for patients in the Buttershaw, Westwood Park area.
Making a Complaint
Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise, and this may be the approach you try first.
Where you are not able to resolve your complaint in this way and wish to make a formal complaint you should do so, preferably in writing as soon as possible after the event and ideally within a few days, giving as much detail as you can, as this helps us to establish what happened more easily. In any event, this should be:
If you are a registered patient you can complain about your own care. You are not normally able to complain about someone else’s treatment without their written authority. See the separate section in this leaflet for what to do in this case.
We are able to provide you with a separate complaints form to register your complaint and this includes a third-party authority form to enable a complaint to be made by someone else. Please ask at reception for this. You can provide this in your own format providing it covers all of the necessary aspects.
Send your written complaint to:
Jill Wilson - Practice Manager, Wibsey & Queensbury Medical Practice, Fair Road, BD6 1TD
You may also make your complaint directly to NHS England, who commission our service:
By telephone: 0300 311 22 33
By email: firstname.lastname@example.org
By post: NHS England, PO Box 16738, Redditch, B97 9PT
What We Do Next
We aim to settle complaints as soon as possible.
We will usually acknowledge receipt within three working days, and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset. You will then receive a formal reply in writing, or you may be invited to meet with the person(s) concerned to attempt to resolve the issue. If the matter is likely to take longer than this we will let you know, and keep you informed as the investigation progresses.
When looking into a complaint, we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you wish to do so.
When the investigations are complete, a final written response will be sent to you.
Where your complaint involves more than one organisation (e.g. social services) we will liaise with that organisation so that you receive one coordinated reply. We may need your consent to do this. Where your complaint has been initially sent to an incorrect organisation, we may seek your consent to forward this to the correct person to deal with.
The final response letter will include details of the result of your complaint and also your right to refer the matter further to the Parliamentary and Health Service Ombudsman (details shown elsewhere in this leaflet) if you remain dissatisfied with the response.
The practice Complaints Manager is: Mrs Jill Wilson
Complaining on Behalf of Someone Else
We keep to the strict rules of medical and personal confidentiality. If you wish to make a complaint and are not the patient involved, we will require the written consent of the patient to confirm that they are unhappy with their treatment and that we can deal with someone else about it. In the event the patient is deceased, then we may agree to respond to a family member or anyone acting on their behalf or who has had an interest in the welfare of the patient.
Please ask at reception for the Complaints Form, which contains a suitable authority for the patient to sign to enable the complaint to proceed. Alternatively, we will send one to you to return to us when we receive your initial written complaint.
Where the patient is incapable of providing consent due to illness, accident or mental capacity, it may still be possible to deal with the complaint. Please provide the precise details of the circumstances that prevent this in your covering letter.
Please note that we are unable to discuss any issue relating to someone else without their express permission, which must be in writing, unless the circumstances above apply. You may also find that if you are complaining on behalf of a child who is capable of making their own complaint, we will expect that child to contact us themselves to lodge their complaint.
We may still need to correspond directly with the patient, or may be able to deal directly with the third party. This depends on the wording of the authority provided.
If you are dissatisfied with the outcome
You have the right to approach the Parliamentary & Health Service Ombudsman. Their contact details are:
The Parliamentary and Health Service Ombudsman
Tel: 0345 015 4033
www.ombudsman.org.uk/make-a-complaint (to complain online or download a paper form)
You may also approach PALS, Healthwatch or the Independent Health Complaints Advocacy for help or advice;
The local Healthwatch can be found at:
The IHCA is able to be contacted at: www.seap.org.uk/services/nhs-complaints-advocacy
The Patient Advice and Liaison Service (PALS) is based at:
Bradford District Care Trust
10-16 St. Martins Avenue
Fieldhead Business Centre
Tel: 01274 251440
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