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Get the latest NHS information and advice about coronavirus (COVID-19).
Check if you or your child has coronavirus symptoms
Find out about the main symptoms of coronavirus and what to do if you have them.
Self-isolation and treatment if you have coronavirus symptoms
Advice about staying at home (self-isolation) and treatment for you and anyone you live with.
Testing and tracing
Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
People at high risk
Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.
Social distancing and changes to everyday life
Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.
GOV.UK: coronavirus – guidance and support
Government information and advice.
Wibsey Medical CentreTel: 01274 677457
Queensbury Health CentreTel: 01274 880507
Please note the surgery will be closed Thursday 16th July from 12.00pm for staff Training and re-open Friday 17th July at 8am. Should you require urgent medical assistance please contact NHS 111 or A&E.
We have made recent changes to the way you can book your appointments.
Appointments can be made by using the online service, telephone or by calling into the practice. you can book appointments up to four weeks in advance. A separate appointment is required by each person. Every effort will be made by the receptionist to offer you an appointment with the clinician of your choice. This may not always be possible for same day requests and will be arranged via our telephone consultation system.
Our reception staff are important members of the practice team, and it has been agreed they should ask patients 'why the need to be seen.'
we have trained our reception staff to ask certain questions to help us make sure you receive:
* the most appropriate medical care,
* from the most appropriate health professional,
* at the most appropriate time.
Reception staff, like all members of our team, are bound by patient confidentiality.
We do pre-book afternoon and evening appointments. These can be booked up to 2 weeks in advance. However, the number of pre-bookable appointments may be significantly reduced for holidays, sickness and any other unforeseen circumstances.
If you cannot attend an appointment, please let us know as soon as possible so that the cancellation may be offered to someone else. You can cancel your appointment via our website if you are experiencing difficulties contacting the surgery.
We now offer a limited number of appointments available for booking online. You will need to register for this service. The registry process for this is the same process as the registration form for the online prescriptions. Please note that you will only be able to book an appointment at the site that you are registered with.
There is also a downloadable app available for all Android and iPhone user. Simply search for ‘systmonline’ in your app store to download it, free of charge. Systmonline allows to book appointments and order prescriptions.
Home visits must only be requested if you or a relative are too ill to attend the surgery. Request for home visits should be made as soon as possible in the morning. If possible please try to telephone reception before 10am if you require a home visit.
Late calls are for emergencies only or to arrange a visit for another day. A clinician may ring you beforehand to discuss your needs.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.
NHS England and NHS improvement have launched a campaign to raise awareness that community pharmacists are qualified healthcare professionals.
18 million of GP surgery appointments could be treated through self-care and community pharmacies.
Your local pharmacist can offer clinical advice and over-the-counter medicines to effectively and safely manage a range of minor illnesses such as coughs, colds, sore throat, earache, itchy eyes, tummy troubles, aches and pains and many more.
Most people live within easy reach of a pharmacy, nine out of ten people live less than a 20 minute walk away from their local pharmacy and many offer extended opening hours in the evenings and weekends.
The 'Help us, Help You- Get seen to' campaign will highlight that local pharmacy teams offer a fast and convenient clinical service for minor illness, with no need for an appointment, and use of a confidential consultation room should it be required.
If symptoms suggest it's something more serious, pharmacists have the clinical training to ensure people get the help they need immediately and can refer patients to A&E or GP where necessary.
Every pharmacist trains for 5 years in the use of medicines before they qualify, and they are also trained in managing minor illnesses and providing health and wellbeing advice.
Help, us Help You, get it seen to visit https://www.nhs.uk/using-the-nhs/nhs-services/pharmacies/what-to-expect-from-your-pharmacy-team/ for more information.
We now offer online Book on the day appointments with our Advanced Nurse Practitioner's (ANP) & Advanced Practitioner (AP).
ANP's can -
* Prescribe medication
* see patient
* makes treatment decisions, including ordering necessary investigations
* refer patients to secondary care
ANP's cannot -
* Provide care to pregnant women
* sign Fit Notes (only a medical practitioners can do this by law).
The right care from the right person, first time When you ring to book an appointment, you might notice our reception team will ask you for a brief outline of how we can help you.
This is because we have introduced something called Care Navigation. It means our reception team has been trained to ensure they can help you to find the best service for your needs, so you can receive the right care more quickly. Anything you share with our team will be kept confidential.
Through this specialist training, our team will be able to direct you to the most appropriate clinician or service for your needs.
Our reception team will never offer clinical advice. Instead, this new way of working is about offering you the choice to see more appropriate professionals in our practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see a GP at all.
By working this way, it helps to free-up time for GPs to care for patients with complex or serious health conditions that can only be managed by a doctor. More importantly though, it means people are seen first by the clinician that is best placed to help you with your health needs.
The choice is always yours though. It is completely up to you if you want to share information with our reception team.
You will never be refused a GP appointment but we hope next time you contact our practice and speak with our reception team you will see the value of seeing another healthcare professional if they are able to help.
You can find out more about Care Navigation by taking a look at our frequently asked questions, by picking up a leaflet or by speaking to a member of our practice team.
Shipley Medical Centre, Alexandra Road, Shipley, BD18 3EG
Picton Medical Centre, Westbourne Green HC, 50 Heaton Road, BD8 8RA
The Ridge Medical Practice, Cousen Road, BD7 3JX
Evening appointments (6.30pm - 9.30pm) at any of the 3 hubs to see one of the following, subject to availibility:
Weekend appointments are available with a GP from 10.00am - 1.00pm on Saturdays and Sundays subject to availibility.
More Information about Appointments with the Extended Access service
The service is run by Bradford Care Alliance, which represents all GP Practices in the Bradford area. Medical appointments are with GP's and other healthcare staff who work in the area, so your appointment may not be with a clinician from this practice.
To use the service we will ask for your consent to share your medical record and our reception staff will explain what this means and why it is necessary. Click here to learn more about how and why we process your information.
Further details of the services and location maps are available here.
COVID-19 and hospital referrals
Some important changes are being made to the way we refer patients to our local hospitals in an effort to help the hospitals manage their resources and treat the people who need help at this difficult time. This leaflet explains the measures that we have been asked to take during the COVID-19 (Coronavirus) pandemic.
Along with other GP practices in Bradford district and Craven, we can now only make urgent referrals to our local hospitals. For the foreseeable future, all routine referrals of patients to hospital will stop.
For all important day-to-day activity, such as anti-coagulation (Warfarin) and glaucoma (eye) services, hospital clinicians are consulting with patients using video, telephone, email and text messaging services.
This is in line with national guidance about the COVID-19 pandemic, in which hospitals have been told to postpone all non-urgent planned treatment.
When considering whether you need to be referred to hospital, your doctor (GP) or healthcare professional will decide whether an urgent referral to hospital is appropriate. If it is, one will be made in the normal way.
But if an urgent referral isn’t immediately necessary, your GP or other healthcare professional will ask you to return to the practice, if your symptoms persist, when the health system has reinstated normal working patterns. The practice will not put you on a list to be contacted again, so it is important that you speak to your GP again at a future date if your condition doesn’t improve.
If, in the meantime, your symptoms become significantly worse, you should contact the practice for further advice. Outside surgery hours, please contact the NHS 111 online service or, if you do not have access to the internet, telephone the service direct on 111.
We will ensure that vulnerable patients – for example those with dementia or severe mental illness - are contacted by the practice again at the right time.
This information also covers hospital walk-in services – such as x-rays and blood tests. Where diagnostic tests are urgent, you will be given an appointment to attend.
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