Wibsey and Queensbury Medical Practice
Appointments -
We have limited direct access to the practice to protect patients and staff. Some of our services have been suspended due to the coronavirus and we are following guidelines as set by the British Medical Association (BMA).
All our appointments are now telephone consultations, If you need to be seen by a clinician they will ask when the telephone you to attend the practice. Please do not attend the practice unless you have been advised to do so. At times our Phone lines can be busy so we please ask that if it is not urgent please can you call back after 3pm. We will answer your call as soon as possible.
Why does the receptionist need to ask what's wrong with me?
Our reception staff are important members of the practice team, and it has been agreed they should ask patients 'why the need to be seen.'
we have trained our reception staff to ask certain questions to help us make sure you receive:
* the most appropriate medical care,
* from the most appropriate health professional,
* at the most appropriate time.
Reception staff, like all members of our team, are bound by patient confidentiality.
Test Results
Please Ring for Test Results or to see if items are ready for collection after 1pm .
Please note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.
When you take your test you will be told how long it will be before the results are returned to the practice.
It is your responsibility to check your results and to make an appointment to discuss them with your doctor if your are advised to do so.
Systmonline:
There is also a downloadable app available for all Android and iPhone user. Simply search for ‘systmonline’ in your app store to download it, free of charge. Systmonline allows to book appointments and order prescriptions.