Welcome to Wibsey & Queensbury Medical Practice

We are pleased to serve the communities of Wibsey and Queensbury with comprehensive healthcare services. Our practice is open weekdays from 8:00 am to 6:00 pm, providing easy access to care when you need it.

About Our Practice

Our team consists of two experienced GP partners—one male and one female doctors—who hold surgeries throughout the day, every weekday. Together, we offer a full range of medical services tailored to the needs of our patients.

We have a strong commitment to training and staff development, which keeps us at the forefront of medical advances and innovations, ensuring you receive the highest standard of care.

Supporting our doctors is a dedicated team of healthcare specialists and nurses who work tirelessly to provide the best treatment and support for your health and wellbeing.

Our Website & Online Services

We’ve designed our website with your needs in mind. Whether you want to check surgery opening times, access services, or give us your feedback, our site aims to make your experience as smooth and convenient as possible.

Please take some time to explore the website, and we welcome your thoughts and suggestions. Your feedback helps us improve our online services and develop a more useful resource for everyone.

Thank you for choosing Wibsey & Queensbury Medical Practice—we look forward to supporting your health and wellbeing.

Wibsey and Queensbury Medical Practice

Appointments

Beat the queues with our Online Consultation Service!

You can now access GP services quickly and easily using our online consultation tool. Simply double-click anywhere on the PATCHS logo below to get started.

This service allows you to:

• Request medical advice

• Access administrative help (e.g. fit notes, test results, prescriptions)

• Ask general health questions

It’s fast, secure, and easy to use — saving you time and helping us help you more efficiently.

How Does PATCHS Work?

You can access GP services online with PATCHS in just four simple steps:

✅ 1. Access PATCHS

You can use PATCHS by:

• Clicking the PATCHS banner above

• Using the NHS App 

✅ 2. Register for PATCHS

There are a few ways to register:

• Use your NHS App or NHS Login

• Create a PATCHS account directly

• Use a Guest Account (no registration needed)

Note: Guest users must re-enter personal details each time and cannot view previous requests.

✅ 3. Log In to PATCHS

Once registered, log in using your email address and password.

✅ 4. Submit Your Request

Choose the type of request and answer a few quick questions. Your answers go directly to the GP practice.

• A clinician will review your request during opening hours

• You may receive a response by online message or telephone

• Face-to-face or video consultations will be arranged if needed

🖱️ Click on the PATCHS logo above to get started.

PATCHS is a fast and easy way to get help without waiting on the phone!

Why does the receptionist need to ask what’s wrong?

Our reception team are an important part of our practice. They are trained to ask a few questions to help make sure you get:

• The most appropriate medical care

• From the right health professional

• At the right time

Please be assured that reception staff are bound by strict patient confidentiality and all information you share is handled sensitively.

Test Results

Please call after 1pm to get your test results or to check if any items are ready for collection.

To protect your confidentiality, test results will only be given to the patient concerned unless prior permission has been granted or the patient is unable to understand the results.

When you have a test, you will be informed how long it will take for the results to return to the practice.

It is your responsibility to check your results and make an appointment with your doctor if advised.

New Service – NHS Pharmacy First

Starting 31st January 2024, your local pharmacy will offer a new NHS service to provide advice and treatment for common health conditions.

Pharmacists can assess your symptoms and supply NHS medicines, including some prescription-only medicines, without needing to wait for a GP appointment.

This service covers the following conditions:

• Sinusitis

• Sore throat

• Earache

• Infected insect bites

• Impetigo

• Shingles

• Uncomplicated urinary tract infections (in women aged 16–64)

If you have any of these symptoms, simply visit your local pharmacy for an assessment and, if appropriate, treatment.

🤰 Maternity Circles – A Safe Space for New & Expecting Parents

We’re excited to introduce Maternity Circles – welcoming, drop-in sessions designed for pregnant women and parents with children up to 2 years old.

These sessions offer a safe, warm, and friendly space where you can:

• Enjoy free refreshments

• Access support from professional services

• Get useful information about pregnancy and early parenthood

• Build connections with other parents

• Receive support for dads, carers, and co-parents

📍 Session Times & Locations

Thursdays
🕙 10:00am – 12:00pm
📍 Great Horton Community Hub, Beldon Road, BD7 3PE

Fridays
🕤 9:30am – 11:30am
📍 Reevy Hill Children’s Centre, Reevy Hill Primary School Grounds, Bedale Drive, BD6 3ST

📞 Want to Know More?

Email: maternitycircles@royds.org.uk
Phone: 07777 133173

Come along for a chat, a cuppa, and great support — no booking needed!

Practice Nurses

Our Practice Nurses runs our health promotion clinics including Asthma, Diabetes, Coronary Heart Disease and Smoking Cessation.

Our Practice Nurse also undertakes cervical screening, contraception and immunisations.

Maternity Services

All doctors provide maternity services. Antenatal appointments are arranged at times to suit the patients and doctors.

Contraception

The practice offers a comprehensive service within normal surgery hours.

Child Health & Immunisation

The health visitors work in the practice child health clinics and in the community assessing the health needs of the young, elderly and disabled. They are generally available from 9.00am to 5.00pm but messages can always be left for them by telephoning Bradford 322012 for patients in the Wibsey area or Bradford 322027 for patients in the Buttershaw, Westwood Park area.

Domestic Abuse 

If you need support, this might mean you feel unsafe at home or someone you love makes you feel frightened. Please let the receptionist know that is why you are calling the practice if you can. If you need support out of hours, please click here: https://bradford-dasv.co.uk/ or in an emergency call 999. 

Non - NHS Services

Some services we provide are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

Medical reports

Insurance Reports

To Whom it may concern letters

Our Patient services will advise of the fee at the time of your request. (We do accept card payments). 

First Contact Physio (FCP)

If you have muscle or joint problems, back pain, or strains, you can be seen by a First Contact Physiotherapist in one of our extended access clinics.

• The FCP will assess your condition and decide the best treatment pathway.

• They are specialists in musculoskeletal (MSK) conditions.

• You can speak to one of our advisors to arrange an appointment.

• The FCP can manage your condition or refer you for further care if needed.

Social Prescribing

Social prescribing connects you to support for non-medical issues that affect your health and wellbeing. They can help with:

• Housing and benefits

• Employment/unemployment

• Debt management

• Domestic violence and abuse support

• Language support

• Social isolation and befriending

• Community groups

• Bereavement support

To learn more, watch this video:
What is Social Prescribing?

Minor Eye Conditions Service (MECS)

MECS offers quick access to help for new and minor eye problems, closer to home.

Inclusion criteria (conditions treated):

• Vision loss (including transient loss)

• Eye pain

• Red eye diagnosis

• Foreign body removal (except contact lens fittings)

• Dry eye, blepharitis, epiphora, trichiasis

• Lumps/bumps near the eye

• Recent onset flashes and floaters

Exclusion criteria (conditions NOT treated):

• Severe eye conditions needing hospital care (e.g., orbital cellulitis)

• Herpes zoster related eye problems

• Adult squints or double vision

• Suture removal

• Symptoms needing a full sight test

• Suspected eye cancers

• Age-related macular degeneration

• Repeat MECS visits for same condition within 3 months

Find local opticians offering MECS by entering your postcode here:
MECS – Bradford LOC

Dentist

Accessing NHS dental care in an emergency or out of hours:

• Dentists offer urgent and routine treatments.

• If registered with a dentist, contact them by phone (you may need to wait if not urgent).

• If you don’t have a dentist and need emergency dental care, call NHS 111 or find an NHS dentist via their service.

Making a Complaint

How to Raise a Concern

Most issues can be resolved quickly by speaking directly to the person involved. If this does not work or you want to make a formal complaint, please do so in writing as soon as possible, ideally within a few days, and no later than 12 months after the incident or from when you became aware of it.

• If you are a registered patient, you can complain about your own care.

• To complain about someone else’s care, you normally need their written permission.

How to Submit a Complaint

You can request a complaints form (including a third-party authority form) at reception or write your complaint yourself, ensuring all necessary details are included.

Send your complaint to:

Jill Wilson, Practice Manager
Wibsey & Queensbury Medical Practice
Fair Road, BD6 1TD

You may also contact NHS England directly:

• Phone: 0300 311 22 33

• Email: england.contactus@nhs.net

• Post: NHS England, PO Box 16738, Redditch, B97 9PT

What Happens Next?

• We aim to acknowledge your complaint within 5 working days.

• We will aim to resolve it as quickly as possible and will inform you if it will take longer.

• You may receive a written response or be invited to a meeting.

• We investigate what happened, why, and seek to learn from it.

• If your complaint involves more than one organisation, we will coordinate responses with your consent.

Complaints on Behalf of Someone Else

• Written consent from the patient is required unless the patient is deceased or unable to consent due to illness.

• Ask at reception for a complaints form with authority or request one be sent to you.

• If the patient is capable of complaining themselves (e.g., a child), they should normally contact us directly.

• We may still need to communicate directly with the patient depending on consent.

If You Are Not Satisfied

If you are unhappy with the outcome, you can contact:

Parliamentary and Health Service Ombudsman
Millbank Tower, 30 Millbank, London SW1P 4QP
Tel: 0345 015 4033
Website: www.ombudsman.org.uk

You can also get help and advice from:

• PALS (Patient Advice and Liaison Service)
  Bradford District Care Trust
  10-16 St. Martins Avenue, Bradford BD7 1LG
  Tel: 01274 251440

• Healthwatch: www.healthwatch.co.uk

• Independent Health Complaints Advocacy (IHCA): www.seap.org.uk/services/nhs-complaints-advocacy

Welcome to Kooth and Qwell’s October Newsletter

Mental health matters. According to the NHS, 1 in 6 children and 1 in 4 adults are likely to experience a mental health problem. That’s why raising awareness and providing easy access to support is so important.

Kooth and Qwell offer NHS-funded, clinically safe, and BACP-accredited platforms for early intervention and preventative mental health care. Best of all, their services are free to use and completely anonymous.

Healthy Minds – Mental Health Support in Bradford and Craven

If you live in Bradford District or Craven, the Healthy Minds website is your first stop to find local mental health support.

It lists around 300 local services and activities—everything from helplines and counselling to crafting and walking groups.

You’ll also find information and advice from the charity Bradford District and Craven Mind and the NHS, plus a handy support finder tool to help you discover the right services for your needs.

Explore more at: www.healthyminds.services