Access to records 

Lots of our patients now have full access to their notes. This can be useful in helping people manage their health problems, order prescriptions and act as a reminder for hospital appointments.

Some patients may have queries about their records & may want to find more information about their records.

We cannot do any of the following:

•      Discuss previous entries in notes.
•      Amend notes.
•      Alter test requests – if all tests were marked ‘urgent’ then the system will be swamped & no-one will ever be seen urgently.
•      Discuss blood results recorded as normal, borderline or satisfactory. We will endeavour to contact patients if any tests are abnormal & could be causing disease. There are lots of tests that are returned as abnormal but are not significant.
•      Add entries to notes that patients feel are important.

Receptionists have not been trained to interpret tests & we kindly ask that you do not expect this of them.

Sadly there are limits on how much time we can spend discussing record entries.

As you may be aware, staff here are often very busy & we try our best to deal with as many health problems as we can each day.

Reviewing notes will simply mean we can see less patients each day.

We hope you take this into consideration….