SystmOnline allows you to do things like booking appointments and ordering repeat prescriptions at a time convenient to you.
SystmOnline is also available as an app, which can be used on Apple devices (iPhones and iPads) and on Android devices (mobile phones and tablets). The app can be downloaded for free from the Apple App Store and from the Google Play Store. Simply click the relevant logo on the SystmOnline Login page.
Note: SystmOnline is only available from within the UK. You cannot access SystmOnline from abroad.
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Logging in to SystmOnline
To use the SystmOnline service, you will need to go to your registered GP practice to request a SystmOnline username and password. You cannot register for this service online because the practice needs to verify your identity. Consider calling the practice in advance to find out what kind of identification you will need to take with you, e.g. a driving licence.
Once you have registered at your GP practice, they will give you a SystmOnline username and password. If they hold an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it), they will also send you a confirmation email containing your SystmOnline username and the SystmOnline website address.
Wait an hour before trying to log in to the website. Your GP practice may have set up a link from its own practice website, which you can follow to access the Login page. Otherwise, your practice will have given you the web address you need to type into your web browser.
Type in your username and password and click Login.
If you have been granted access to other SystmOnline accounts, you will see a list of usernames you can choose to log in as. Click Login As This Person to choose the account you want to use. This might happen if you have a relative who is not confident using a computer and has granted access to you so that you can use SystmOnline on their behalf. Click here for instructions on how to give another person access to your SystmOnline account.
You will then see the SystmOnline Home page, which shows your details and your GP practice's contact details at the top.
Note: The services available here will depend on the services your GP practice has decided to offer; therefore, not all of those listed in this guide may be available to you.
You can navigate to all the online services from the Home page. To return to it, click Home in the blue menu bar or click the Back button on any page.
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Changing/Resetting Your Password
You will initially be given a random password and when you log on for the first time, you will be prompted to change it to something more memorable. Passwords must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.
If you need to change your password at any other time:
- Click the Change Password link on the Home page.
- Type in the current password.
- Type in the new password.
- Re-type the new password.
- Click Submit. You are advised to memorise the new password. Do not write it down or disclose it to anyone else.
- Click Back.
If you forget your password, you can reset it yourself, provided your practice has an email address for you that has been verified as being correct (this means the practice has sent an email to you in the past and you have replied to it).
To reset a forgotten password yourself:
- Click the I've forgotten my password link on the Login page.
- Type in your username and email address on the Reset Password page.
- Click Reset Password. You will receive an email containing a new password.
- Use the new password to log in to SystmOnline. You will be prompted to change the password to one of your own choice as soon as you log in. The password must be eight or more characters long and must contain at least one number and one non-alphanumeric character, e.g. '!' or '?'.
If you do not have an email address that has been checked, you will need to visit your practice in person and ask for your password to be reset. When you log in with the replacement password, you will be prompted to change it to a password of your own choice.
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Logging Out of SystmOnline
To log out:
- Click the Logout link on the Home page or Logout on the main menu bar.
- Close your Internet browser.
Note: The website will automatically log out after a period of inactivity. Type in your username and password to log in again.