🔔 Important Prescription Request Update

Effective from 5th January 2026

📞 We Will No Longer Accept Prescription Requests by Phone, Paper, or Email
To improve our prescription process and ensure patient safety, we are making changes to how prescription requests can be submitted. As of 5th January 2026, we will no longer accept prescription requests by telephone, paper, or email, including requests from pharmacies.

This change is part of a Bradford-wide update to streamline and secure prescription ordering. We understand this is a significant change, and we appreciate your cooperation in following the new procedure. Please read below for the correct ways to request your medication.

✅ How to Request Your Repeat Prescription
You can request your repeat prescriptions in the following ways:

1. NHS APP - NHS App and your NHS account - NHS

2. Online – Register to request your repeat prescriptions using our online service.
   (Ask at Reception for details).

❗ Please Note:

• ❌ We do not accept prescription requests over the phone, by paper, or via email after 5th January 2026.

• ❌ We cannot action changes or special instructions through the online request service.

• 🗣️ If your repeat medication needs to be changed or amended, please contact the surgery and speak to a member of staff.

🕑 Processing Time
Please allow 2 full working days for prescriptions to be processed and signed.

We recommend ordering your medication a few days before you run out to avoid delays.

💊 Pharmacy Collection & Electronic Prescriptions
Some local pharmacies can collect your prescription from the surgery. Please ask Reception to arrange this for you.

We also offer the Electronic Prescription Service (EPS), where prescriptions are sent directly to the pharmacy of your choice. Speak to your pharmacist or our Reception Team to set this up.

🔄 New Prescription Ordering Policy (Bradford-Wide Change)
Due to a Bradford-wide update, GPs can no longer accept repeat prescription requests directly from pharmacies unless:

• You receive medication in a dosette box, or

• There are exceptional circumstances.

Why This Change?
This change is being implemented to improve efficiency, security, and the accuracy of your prescriptions, ensuring your safety and helping us to provide a better service to all our patients. We appreciate your understanding and cooperation in this matter.

Prescription Charges and Exemptions

There are a range of exemptions and remission schemes in place to support people who may have difficulty paying NHS charges. These include help with:

• NHS prescriptions

• Dental charges

• Optical costs

• Hospital travel expenses

Current Prescription Charges

The NHS prescription charge is a flat-rate fee, set by the government, for those who are not exempt from payment.

Ways to Save – Prescription Prepayment Certificates (PPCs)

If you need regular or multiple prescriptions, a Prescription Prepayment Certificate (PPC) can help you save money.

• A PPC covers all your NHS prescriptions for a set price over 3 or 12 months

• It can be much cheaper than paying for each prescription individually

To find out more or check if you are eligible for free prescriptions or a PPC, visit:
👉 www.nhsbsa.nhs.uk/help-nhs-prescription-costs

If you have any questions, please speak to a member of our Reception Team.

⏳ Prescription Request Processing Time

Please allow 48 hours (excluding weekends and Bank Holidays) for your request to be processed.

If you experience any issues or have questions, please contact the surgery by phone.

Thank you for your patience and understanding.

✅ How to Register for the NHS App

You can now use the NHS App to request your repeat prescriptions online. The NHS App allows you to manage your prescriptions, book appointments, and view your medical records—all from your phone or device.

To register for the NHS App:

1. 
   

   Download the NHS App from the App Store (for iPhone) or Google Play Store (for Android).

1. 
   

   Set up your account by following the on-screen instructions. You will need:

   
   
   
   • 
     

     A valid photo ID (passport, driving license, etc.).

   
   
   • 
     

     Your NHS number (this can be found on your NHS card, prescription paperwork, or by contacting our practice).

   
   
   

1. 
   

   Link to our practice by searching for your practice name and entering your details. Once linked, you will be able to request your repeat prescriptions directly through the app.

For more detailed instructions or help with registration, please ask Reception or contact us.

🖥️ About SystmOnline

SystmOnline is a secure online service that allows you to:

• 📅 Book appointments

• 💊 Order repeat prescriptions

• 📃 Access parts of your medical records

• 🕒 Use it any time, day or night — from the comfort of your home

📱 SystmOnline App

You can also use SystmOnline on your mobile or tablet via the free app, available on:

• Apple App Store (iPhones & iPads)

• Google Play Store (Android devices

Just search “SystmOnline” or use the logos on the SystmOnline login page.

🛑 Please note: SystmOnline can only be used within the UK. It does not work from abroad.

🔐 How to Register for SystmOnline

To use SystmOnline, you must register in person at your GP practice. This is to verify your identity.

What to do:

1. 📞 Call the surgery first to check what ID you need (e.g., driving licence or passport)

1. 📝 Once verified, you’ll receive a username and password

1. 📧 If you’ve provided a verified email address, you’ll also receive a confirmation email.

⏳ Please wait one hour after registering before logging in for the first time.

🔑 Logging In

1. Go to the SystmOnline website (your GP practice can give you the link).

1. Enter your username and password.

1. If you have access to someone else’s account (e.g. a relative), you’ll see the option to “Login As This Person.”

🔄 Changing or Resetting Your Password

When logging in for the first time:

You’ll be prompted to change your password. It must be:

• At least 8 characters

• Include 1 number

• Include 1 special character (e.g. ! or ?)

To change your password later:

• Click Change Password from the home page

• Follow the steps to enter your old and new password

Forgot your password?

If you have a verified email:

1. Click "I’ve forgotten my password" on the login page

1. Enter your username and email address

1. You’ll receive an email with a temporary password

No email on file? You’ll need to visit the surgery to reset your password in person.

🚪 Logging Out

To log out safely:

• Click Logout on the main menu

• Close your internet browser
  🔒 You’ll be logged out automatically after a period of inactivity

📌 Need Help?
Contact the surgery reception team if you need assistance registering or using SystmOnline.